ITIL 4 Foundation Course – Learn IT Service Management

With 10+ years across Microsoft ecosystems, I turn complex, real-world challenges into clear, repeatable workflows. I work scenario-first—drawing on incidents, recoveries, and large-scale ops—to distil Exchange (on-prem/Online), Microsoft 365, Windows, Teams, SharePoint, and virtualization into steps you can use the same day.

My experience spans messaging administration, large-tenant operations, migrations, and hybrid design, with deep experience in Exchange 2010/2013/2016/Online, Azure AD/Entra ID (FIM/MIM), Intune (Conditional Access, compliance, data protection), plus Hyper-V and VMware. I favour checklists, decision trees, and PowerShell-first automation so every fix is reliable, documented, and repeatable.

What you’ll find:-
1). Exchange (on-prem & cloud), Microsoft 365, and Windows OS
2). Identity & access (Azure AD/Entra ID), Intune & endpoint security
3). Teams, SharePoint, and the virtualization layer that supports it all

How it’s delivered:-
1). Scenario-first: real incidents, real recoveries, no fluff
2). Reliable by design: verification steps and rollback plans included
3). Ops-friendly: tenant hygiene, mail flow, monitoring, lifecycle management

Why it helps:-
1). Vendor guidance translated into field-tested runbooks
2). Emphasis on reliability, repeatability, and minimal surprises in production

Best suited for:-
Busy admins levelling up and teams standardizing how they run Microsoft services

My promise:-
No jargon walls, no endless theory—just clear steps, context, and confidence

The ethos is simple: make complex topics approachable, automate the boring parts, and leave you with solutions you understand, can support, and can repeat.